Does DM Flow work on Instagram and TikTok?

Yes. DM Flow connects to Instagram, TikTok (comment-to-DM), WhatsApp and X (Twitter). All platforms are covered under one subscription.

How long does setup take?

Most coaches are live within 15 minutes. You upload your offer, qualification criteria and objection handles, then connect your platforms via OAuth.

Do I need a human setter with DM Flow?

No. DM Flow's AI handles the entire DM conversation — qualification, objection handling and calendar booking — so you can fire your setter and reinvest that budget.

Why not just use a cheaper chatbot or ManyChat?

Generic chatbots send canned replies. DM Flow trains on your offer, your scripts, and your objection handles — then responds with context-aware AI that actually qualifies leads using BANT. Coaches who switch from ManyChat report 3–5× more booked calls in the first month.

Does DM Flow integrate with GoHighLevel, Calendly or my CRM?

Yes. DM Flow has native integrations with Calendly, GoHighLevel, and iClosed. Zapier and Make connections give you access to 1,000+ more apps. Setup takes under 5 minutes.

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Legal

TERMS OF SERVICE

Last updated: May 2025

1. ACCEPTANCE OF TERMS

By creating an account or using DM Flow ("Service"), you agree to these Terms of Service ("Terms"). If you do not agree, do not use the Service. These Terms apply to all users, including coaches, agencies, and anyone using DM Flow on behalf of a business.

2. THE SERVICE

DM Flow provides an AI-powered direct message automation platform that qualifies inbound leads and books calls on behalf of fitness coaches. The Service integrates with social media platforms including Instagram, TikTok, WhatsApp, and X (Twitter) via their respective APIs.

We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice.

3. ELIGIBILITY AND ACCOUNTS

You must be at least 18 years old to use DM Flow. You are responsible for:

Maintaining the confidentiality of your login credentials
All activity that occurs under your account
Ensuring your account information is accurate and up to date
Notifying us immediately of any unauthorised access at hello@dmflow.io

4. ACCEPTABLE USE

You agree not to use DM Flow to:

Violate any applicable laws or regulations
Send spam, unsolicited commercial messages, or harassing content
Impersonate any person or entity
Violate the terms of service of any connected platform (Instagram, TikTok, WhatsApp, X)
Scrape, reverse-engineer, or attempt to extract the underlying AI models
Use the Service to promote illegal products or services
Engage in deceptive, misleading, or fraudulent practices

Violation of these terms may result in immediate account suspension without refund.

5. PLATFORM INTEGRATIONS

When you connect your social media accounts, you authorise DM Flow to send and receive messages on your behalf via those platforms' APIs. You remain solely responsible for all content sent through your connected accounts.

You are responsible for ensuring your use of DM Flow complies with the terms and community guidelines of each connected platform. DM Flow is not liable for any suspension, ban, or restriction imposed on your social accounts by third-party platforms.

6. SUBSCRIPTION AND BILLING

DM Flow offers subscription plans billed monthly. By subscribing, you authorise us to charge your payment method on a recurring basis.

Free trial: New accounts receive a 7-day free trial. No charge is made until the trial ends.
Cancellation: You may cancel at any time. Your access continues until the end of the current billing period. No prorated refunds are issued for mid-period cancellations.
Price changes: We will give at least 30 days' notice of any price increases.
Failed payments: If a payment fails, we will attempt to recharge. After 3 failed attempts, your account may be suspended.

7. INTELLECTUAL PROPERTY

DM Flow and all related software, designs, and content are owned by or licensed to us. You may not copy, distribute, or create derivative works without our written permission.

You retain ownership of all content you create (AI scripts, qualification flows, messaging templates). By using the Service, you grant us a limited licence to process that content solely for the purpose of operating the Service.

8. DISCLAIMER OF WARRANTIES

The Service is provided "as is" and "as available" without warranty of any kind. We do not warrant that the Service will be uninterrupted, error-free, or that any specific results will be achieved.

Results shown in marketing materials (calls booked, qualification rates, etc.) represent outcomes achieved by users of the platform and are not guaranteed. Individual results will vary based on niche, audience, and usage.

9. LIMITATION OF LIABILITY

To the maximum extent permitted by law, DM Flow shall not be liable for any indirect, incidental, special, or consequential damages, including loss of revenue, data, or goodwill, arising from your use of the Service.

Our total aggregate liability to you shall not exceed the amount you paid us in the 3 months preceding the claim.

10. TERMINATION

Either party may terminate this agreement at any time. We may suspend or terminate your account immediately if you breach these Terms, violate platform API policies, or if required by law.

Upon termination, your right to access the Service ceases. Your data will be deleted within 30 days per our Privacy Policy.

11. GOVERNING LAW

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. CHANGES TO TERMS

We may update these Terms at any time. We will notify you of material changes via email at least 14 days before they take effect. Continued use of the Service after changes constitutes acceptance.

13. CONTACT

DM Flow
Email: hello@dmflow.io